Self-exclusion

Introduction and Purpose

Bk8 recognises the impact of problem gambling and provides a formal self-exclusion mechanism to pause or suspend access to all Bk8 products. This policy sets out the options, durations, and procedural steps for self-exclusion and, where applicable, short-timeouts.

Scope and Eligibility

Self-exclusion is voluntary and available to any registered user who wishes to pause activity on Bk8's platform. It applies to all Bk8 services accessed through any account created with the same user credentials. The aim is to support responsible gambling and to restrict access during the exclusion period.

Self-Exclusion Options and Durations

• Time-Out (short break): a temporary halt from participation across all Bk8 products. The duration is selected by the user within the account profile and, once chosen, the period cannot be varied. Upon expiry, the account is automatically reactivated.
• Self-Exclusion (longer-term): a stricter pause of access to all Bk8 products for a fixed period or indefinitely. Valid durations are a minimum of 3 months up to 5 years, with an indefinite term available. During the selected period, the account remains inaccessible to gambling activities and related services.

How to Request Self-Exclusion

Requests can be initiated by the user through the Self-Exclusion option in the account profile or by contacting the Support Team. The following steps apply:

1. Choose the applicable exclusion type (Time-Out or Self-Exclusion) and the desired duration.
2. Confirm the choice. For Self-Exclusion, the request takes effect immediately for the chosen period.
3. For Time-Out, access restrictions remain in place for the selected duration, after which the account is automatically reactivated unless a new instruction is provided.

Immediate Effects and Access Restrictions

Once a self-exclusion or time-out is in effect, the following applies:

• Account access is restricted; no gambling activity is permitted across all Bk8 products.
• Deposits and withdrawals are blocked for the duration of the exclusion, and promotional communications are halted.
• The measures are implemented to the extent technically possible. The company will exercise reasonable efforts to enforce the exclusion; however, attempts to access via third-party methods or with altered registration details may still circumvent enforcement. The company cannot guarantee absolute prevention of all breaches.

Termination and Expiration

The end of the exclusion period results in automatic reactivation of the affected account. Users may request early termination, subject to a 24-hour cooling-off period after the termination request. During the cooling-off period the account remains in exclusion withdrawal status and no gambling activity may resume until the cooling-off period ends.

Financial Protections and Limits

At any time, users may set spend, wager, or deposit limits within the account. If a self-imposed limit is exceeded, restrictions on further betting or transactions may apply. Requests to revoke such limits or exclusions may be considered but are at the sole discretion of Bk8. The aim is to prevent escalation of gambling activity during the exclusion period.

Privacy and Data Handling

All self-exclusion requests are treated with strict confidentiality. Personal information collected for self-exclusion is processed in accordance with Bk8's Privacy Policy and retained only for the period required to administer the exclusion and enforce the measures.

Policy Review and Amendments

This Self-Exclusion Policy is subject to periodic review and may be updated to reflect regulatory changes or business practices. The updated policy takes effect upon publication or as otherwise stated in the update notice.

Support and Responsible Gambling Resources

Bk8 provides information and guidance on responsible gambling practices and support services upon request. If you require assistance or resources, please contact the Support Team for help evaluating options and accessing appropriate support services.

Contact and Further Information

For questions regarding self-exclusion, or to initiate a request outside of the in-account process, contact the Bk8 Support Team via the contact channels listed in your account communications. The Support Team will acknowledge requests and provide confirmation of the exclusion status and durations.